Your invoice explained and frequently asked questions

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Your invoice explained

Session Qty - This will show how many given days there are in the month
Hours Funded - If funding has been allocated to that day, this will show the total funding in the month. 
Hours Non - Funded - Charged at the session rate, or hourly rate if funded
Lunch - Lunch cost for funded days
Additional Services - Additional services cost for funded days
Total Cost - total amount owed

The invoice will show the tariffs, and within the payment options, the childcare vouchers will be taken into account. The remaining balance will be taken by Direct Debit. If you haven’t already set this up, please can you set up by clicking here as this is our preferred method of payment. Please note, the cut off for amendments or setting up of the Direct Debit is the 24th of the month.

If you have any questions regarding your invoice, please contact our Finance Team on 01202 830607.

Frequently asked questions

Why does my invoice amount change each month?

We invoice on a calendar month. Therefore the days your sessions fall on vary from one month to the next. For example, a chid attends on a Tuesday & Wednesday. February 2017 Tue x4 & Wed x4. March 2017 Tue x4 & Wed x5

Am I charged for bank holidays?

No, we are closed on all bank holidays and so we do not charge for these days

When is my invoice due?

All fees are due for payment in advance. We require all fees to be paid by the 1st of the month that they relate to.

How do I know if my direct debit has been applied for?

We apply for direct debits on the 25th of the month. If you have a direct debit, you will receive an email notification from SmartDebit confirming the amount.

I think my sessions are incorrect?

Please contact your nursery manager who will be able to confirm the sessions attend.

I wish to change my sessions

Our company policy is to receive 4 weeks written notification of changes to regular sessoins. Please contact your nursery manager who will be able to check availability.

How can I pay by childcare vouchers?

Speak to the nursery manager who will be able to confirm if we are registered with your voucher provider. If we are not, we will register with them. If we are we will provide any reference numbers for you to locate our nursery with your provider.

Please also inform the manager of your monthly payment, we will up date our database. These will appear on your invoice on the bottom left corner under “Payment Options”.

What if my monthly voucher amount is greater than my invoice?

Please only send the voucher amount for the total of the invoice. If you also have a direct debit, no direct debit will be taken as the invoice will be paid in full by childcare vouchers